Business process automation, built as real software

Every company accumulates work a person does only because nobody wrote the software to do it. Rekeying an order into a second system. Chasing a signed document. Rebuilding the same report every Monday.

ENGAGEMENT
Fixed-scope build
DEPLOYS TO
Your cloud account or ours
DELIVERED BY
Automato AI

01 — WHAT THIS IS

OK Next maps the process as it actually runs — who touches it, where it breaks, what it costs in hours — and then writes software that performs it. The automation is custom-coded and deployed to infrastructure you or we control.

No-code connectors are good for a weekend prototype and expensive the moment the logic gets real. Nested conditions, retries that have to be idempotent, rate limits, partial failures that must not double-charge a customer, per-task pricing that becomes a line item, and a connector that changes under you. Written code handles all of it, is versioned and testable, and can be read by any engineer you hire later.

What you get is a deployment, a repository, and a plain-English description of what runs, when, and what happens when it fails. If OK Next stops working with you, it keeps running.

One run of an automation service, from trigger to exit.

  1. The run is triggered by a webhook or by a schedule.
  2. It enters the automation service through an idempotency key, which records that this unit of work has been started.
  3. The work step runs. It reads from and writes to the systems the process touches: a CRM, a calendar, accounting — and, on a given process, e-signature, e-invoicing or messaging.
  4. The run reaches a result. The result has two exits, OK and ERROR.
  5. On OK, the run writes the run log: what executed, when, and what it did.
  6. On ERROR, the run retries. The retry re-enters through the same idempotency key, so work that already succeeded is not repeated and a customer is not charged twice.
  7. If the failure persists, the run alerts a person. It does not go silent.

The failure path is the emphasised path in this drawing, and it is the only one that ends at a person. It is the part a no-code screenshot never shows.

FIG. 01

The failure paths are the part a screenshot never shows. A retry re-enters through the same idempotency key, so work that already succeeded is not repeated; a failure that persists alerts a person.

02 — WHAT WE BUILD

01Process mapThe current workflow written down, with every manual step and handoff named.
02Automation serviceCustom-coded, deployed to your cloud account or ours.
03IntegrationsCRM, calendar, accounting, e-signature, e-invoicing, messaging — whatever the process touches.
04Failure handlingRetries, idempotency, and alerting, so a failure surfaces to a human within the same run.
05Run logs and admin viewWhat executed, when, and what it did.
06HandoverSource repository and a written runbook, at launch.
SIMULATIONRUN LOG
  1. 01TRIGGER RECEIVEDOK
  2. 02READ ORDEROK
  3. 03WRITE INVOICETIMEOUT
  4. 04RETRY BACKED OFFOK
  5. 05SIGN REQUESTOK
  6. 06WRITE CRMOK
  7. 07ALERTA PERSON NOTIFIED

RUN COMPLETE · IDEMPOTENT

FIG. 02

Simulated interface. Every value in it is a placeholder. One run: a step times out, the run retries it under the same key, and a person is alerted inside the same run.

03 — HOW IT IS BUILT

  1. 01

    Scope

    The process as it runs today, written down, with the manual steps and handoffs named.

  2. 02

    Build

    Short cycles against a staging URL you can open at any time.

  3. 03

    Instrument

    Logs, alerting and an admin view, so a failure surfaces to a human.

  4. 04

    Operate

    Monthly operation, or a clean handover to your team. Both are quoted at scoping.

04 — EVIDENCE

OKN-001WhatsApp lead-qualification agent for a membership organizationInbound leads from paid social handled in natural language, qualified against the organization’s own criteria, appointments written into the CRM, and escalation to a person on defined triggers.AI AGENTSAUTOMATIONCRM
OKN-002CRM and lead-automation dashboard for a financial-advisory networkLead board with drag-and-drop stages, campaign management, an automation engine on top of the CRM, and a mobile-first operations view used daily by advisors.DASHBOARDSAUTOMATIONCRM
OKN-005E-invoicing and electronic-signature integrationsItalian e-invoicing (FatturaPA/SDI) and document-signature flows wired into client billing pipelines, with retries and failure alerting.AUTOMATIONPLATFORMS

See all systems

Tell us what needs building.

Describe the process, who does it now, and the systems it touches. OK Next reads it and replies within one business day.